Education, Schools and Universities
Education, Schools and Universities
Education, Schools and Universities
Education institutes are facing a number of challenges in the 21st century, including keeping up with rapidly evolving technology, adapting to online education and exams due to the COVID-19 pandemic, building and maintaining student and alumni communities, preventing student outflow, and strengthening ties with the corporate market and local government. These challenges can be addressed by adapting to new technologies, providing adequate training and support for online learning and exams, engaging and supporting students, addressing factors that lead to student outflow, and building connections with the corporate market and local government. This will enable education institutes to continue to provide high-quality education to their students.
Estimates suggest IT spending in education will continue to grow, reaching 11.6 billion dollars by 2025.
Conversational chat bot market is expected to grow by 23% up to 2026, education being a vertical with a lot of opportunities.
General government expenditure in the EU on education amounted to € 671 billion or 5.0 % of GDP in 2020.
Winners in education are investing in automation and self-service
With chat bots, educational institutes can streamline processes and offer students more self-service options. Administrative staff can focus on more complex tasks while chat bots handle routine tasks such as answering FAQs, providing course information, and managing enrollments. Chat bots also make it easy for students to access information anytime, anywhere, and provide a personalized experience for student interactions.
The Education industry is constantly evolving, and it can be difficult to predict exactly where it is headed. However, some trends that are currently shaping the industry include:
Rapid evolution of technology
Rapid evolution of technology which is transforming the way that students are learning and how teachers need teach. This requires education institutes to constantly adapt and stay up-to-date with the latest tools and platforms.
Online education
The COVID-19 pandemic has also brought new challenges, such as the need to move to online education and exams. This requires education institutes to have robust technology systems in place and to provide adequate training and support for students and teachers.
Student & Alumni communities
There is a value coming from student and alumni communities. This includes finding ways to engage and support students both during and after their time at the institute, as well as building strong connections with alumni and corporations around educational institutes.
Student engagement
By engaging students and automation education institutes are finding innovative ways to prevent student outflow, which can be caused by a variety of factors such as lack of support, late detection, financial issue. Institutions must work to identify and address these issues as early as possible in order to retain students.
Livecom Products and Solutions
Livecom offers a range of products and solutions specifically designed to help education institutes engage students and alumni. These tools are intended to support education institutes in modernizing and streamlining their operations and better serving their students and alumni.
Omni-Channel Contact Center
Smart Interactive Voice Response
Read how we apply these solutions to help education institutes to:
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