Omni-Channel Contact Center
Telephony, e-mail, Chat, web self-service, WhatsApp, Facebook Messenger, SMS, FAQs
Omni-Channel Contact Center
Omni-Channel Contact Center
Telephony, e-mail, Chat, web self-service, WhatsApp, Facebook Messenger, SMS, FAQs
A single web-based application that helps businesses streamline the sales process and bolster customer satisfaction, relationships, and loyalty. It’s also simple to configure and manage thanks to an intuitive graphical user interface, which delivers valuable customer insights.
It enables online conversions, inbound and outbound mail, inbound and outbound telephony, web chat, WhatsApp, Facebook Messenger, SMS and web self-service.
Do You Want to Increase Customer Satisfaction and Loyalty?
Maximize customer satisfaction and loyalty by building custom experiences with Livecom’s suite of communication and engagement services.
Good customer engagement requires more than good software. Every business is unique, meaning that communication channels need to be structured according to their particular needs and requirements. Livecom will actively collaborate with you to help you set up your Contact Center to meet these requirements.
Customer Satisfaction & Engagement
Your company receives customer requests from a variety channels — phone, email, webchat, etc. This makes it difficult to communicate effectively and consistently with your customers.
With Livecom, you’ll be able to manage online conversions, email, telephony, webchat, and web self-service from one platform. Not only does this streamline customer engagement, but it will also enable you to improve customer satisfaction, sales, and company trust.
Customer Interaction Management
While your team has grown comfortable with transferring calls across departments, customers find that they must repeat themselves 2-3 times before they finally receive an answer from the right person.
With Livecom’s Contact Center, you will be able to keep track of call histories and notes, so your staff can more efficiently handle customer queries. You will also have access to our intelligent call routing mechanism and be able to record and preserve calls
The Contact Center Is Modular
Livecom’s Contact Center comes packaged with a base module.
The standard for free included base modules are:
Agent Desktop
Management Site (Configuration)
Reports
Dashboards
Customer Contact Database
Agent to Agent Chat
Agent Chat Broadcasting
Support & Help
The Contact Center is Omni-Channel, choose your preferred channels
From the base module, you’ll be able to select the contact channels necessary for your company’s requirements.
Inbound & Outbound Telephony
Inbound & Outbound Mail
Webchat (live chat)
Facebook Messenger
SMS
Proactive Chat
Web Self-Services
Contact Forms
Agent Knowledge Base
Surveys
Integrations
Our Contact Center is used all over the world, by Mobile Network Operators, Mobile Virtual Network Operators, Mobile Virtual Network Enablers, Governments, Municipalities, and Enterprise businesses. The Livecom Contact Center can be bundled with our other solutions such as Interactive Voice Response, Voicemail and Missed Call Alert or provided separately as a standalone offering.
Example of a Contact Center integrated with a BSS / CRM
Some of the 200+ Contact Center Features
- Inbound/outbound telephony
- Facebook Messenger
- Webchat/Live chat
- Proactive chat
- Pre/Post-chat
- Mail/web self-service
- Agent knowledgebase and macros
- Groups/campaigns
- 15+ standard management reports
- Webchat/Live chat
- Various dashboards/wall boards
- Multi-language support
- Routing on: skills, priority, channels
- Multiple calendar settings
- Easy to combine with IVR flows
- User management
- Configurable colors and thresholds
- Facebook Messenger
- Webchat/Live chat
- Agent-to-agent chat
- Transfer chats to other agents
- Transfer call internal or external
- Note-taking capabilities
- Interaction history
- Label interactions
- BSS / CRM integration
Latest Resources
Discover the latest News, Company announcements, Blogs and Events from Livecom.
Citymesh Boosts B2B Mobile Services with Livecoms Service Delivery Platform
Citymesh, Belgium's newest telecom provider, has selected Livecom's Service Delivery Platform, for its nationwide B2B mobile services.
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MVNO World Congress 24 June – 26 June, 2024, Brussel Belgium
Livecom will be attending the yearly MVNO World Congress 24 June – 26 June, 2024, Brussel Belgium. Future Proof Your MVNO Business and Meet us there!
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Mobile World Congress 26 February – 29 February, 2024, Barcelona Spain
Livecom will attend the biggest Telecom event in the world. The Mobile World Congress 26 February - 29 February, 2024 in Barcelona Spain.
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What are Missed Call Alerts?
What are Missed Call Alerts? How can MCA be used? Why should MNOs, MVNOs and MVNEs offer MCA? And more about the solution.
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Total Telecom Congress 21-22 November 2023, Amsterdam The Netherlands
Livecom will attent Total Telecom Congress on 21-22 November, 2023 in Amsterdam, The Netherlands. The event will evolve to focus ever more strongly on delivering business outcomes....
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Interactive Voice Response (IVR) explained
What is Interactive Voice Response (IVR)? How does it work? For what can you use it? And why should you use an IVR?
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Voicemail and Visual Voicemail
Voicemail and Visual Voicemail explained. What are Benefits & Advantages of Visual Voicemail? How can you use Visual Voicemail?
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The Future of Voicemail
The future (and a small bit of history) of Voicemail? And what will the next generation of Voicemail do for us?
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Mobile World Congress 27 February – 2 March, 2023, Barcelona Spain
Livecom will attend the biggest Telecom event in the world. The Mobile World Congress (MWC) 27 February – 2 March, 2023 in Barcelona Spain.
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