The chat solution of BCC Live chat with website visitors from shops The way in which BCC uses its ‘Live Chat’ chat solution can only be described as special and progressive in retail land. Chat sessions aren’t answered from the central customer contact centre, but...
Customer contact at municipalities – a talk to Drechtsteden Drechtsteden Service Provision is one of Livecom’s customers. We talked to Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her view on customer contact at municipalities....
Customer contact at municipalities in 2017 – a talk to gemeente Midden Drenthe Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with their citizens. What they feel is important in customer contact and we asked about their...
113Online customer case using the Livecom Chat Stichting 113Online offers people with suicidal thoughts and/or behaviour, those involved and surviving relatives the opportunity to make contact with professional therapists and carefully trained volunteers via chat,...
Douwe Egberts: “Livecom gives insight into the information need of our consumers” A great many well-known companies use the software of Livecom to deliver better, faster customer service via live chat, e-mail or self-service. Douwe Egberts is one of them. Douwe...
Hogeschool InHolland closer to the target group with Chat Hogeschool Inholland offers almost one-hundred-degree programmes at nine locations, spread across Noord and Zuid-Holland, and even in Paramaribo, Suriname. Opting for Hogeschool Inholland means opting for an...
