“We selected the IVR & Contact Center solution based on their close integration with I-New. This has given us flexibility to configure and manage business logic such as all the call flows, agent priorities, reporting and dashboards. The linkage to the I-New CRM provides a seamless agent experience with all interactions in one place.”

“Selecting Livecom Voicemail gave us a modular way to add service for our customers without changing our network. We gain a world class product and our engineers can continue to work on our core competencies. Livecom did all the heavy lifting and we can focus on our customers.”

“We adopted their private cloud architecture that supports our technology centralization strategy across the entire Latin American region. The platform is highly scalable providing the ability to enter new markets faster than our competitors, with disruptive and edgier offerings that appeal to Virgin Mobile’s target.

“We receive up to 15% less contact requests via email and telephone since we offer Livecom Chat. Visitors that get stuck on our site now have a way out via Proactive Chat.”

“We are pleased to add the Cloud based Voicemail solution to our portfolio. It’s great that this fits our needs and at the same time matches our way of doing business: flexible and clear with a high/distinct level of quality and service. Just like oneCentral.”

“When Live Chat started to pick-up, we saw that we could do a lot more with it than we had thought and that it was having a lot more advantages than projected.”

“When we searched for a new voicemail system to integrate with our mobile solutions, only Cloud Voicemail offered us the solid foundation on which we can build and integrate our current and future voice applications”

“The I-New-technology solution is the best solution for our business models. The performance of the I-New platform, defined by the combination of innovative technology and trend-setting services, allows the Smartspace customers pioneering mobile engagement into their existing business models ……, making us and our customers much more competitive.”

“We are currently deploying our MVNE infrastructure to serve ENTEL and we will support the operations of ENTEL’s MVNO customers in Chile and through the region”